Which voices are actually carrying this
A voice is any account whose posts talk about your company: the page, an employee, an outside person mentioning you, a contracted partner. Each one gets a verdict row, and every line in it is a number you can defend: posts against what was agreed, engagement against your own workspace average rather than someone else's benchmark, how many engagers they brought in, how often they actually name the brand, and which accounts their posts reached. It is usually not the voice anyone expected.